We are helping our customers attract more customers with flexible platforms that can adapt to changing consumer demands, whether that’s creating real stock visibility and accurate forecasting or moving to eCommerce platforms. What's more, you'll be able to predict your consumers’ needs, deliver personalised and relevant products and services, accelerate your sales and win new customers.
Our disruptive digital world is one where your customers choose their own rules of engagement. They expect interacting with your organisation to be simple, streamlined, and seamless – a moment in time that’s led by their actions, not the restrictions of your processes.
With Rocket, you’ll explore your customer journeys in all their diversity, asking how you can make it easier for people to do business with you and keep them coming back in a world that’s constantly pulling them away.
So you can truly become customer-centric and meet the complex demands of modern consumers.
In a landscape where customers are empowered and given the service and flexibility they’ve come to expect.
Lower costs and better visibility over how your customers interact and engage with what you do.
Redefined customer centricity that helps them achieve their goals and outcomes.
But when customers can choose a way of engaging and their attention is harder than ever to attract and hold, established horizontal processes just don’t work.
We’ll make sure that your traditional business processes are ready for the digital world, taking a customer-centric view that puts their needs first. We’ll look at how people want to interact and how your current models allow them to interact.
Then we’ll work towards bridging that gap, using decommoditisation strategies and technologies like SAP Hybris Cloud for Customer (C4C) or leveraging the Internet of Things to create service or outcome-based business models.
The ability to deliver personalised products and services could be the difference between making a sale or a customer switching to another consumer brand. Research shows that more and more consumers now use mobile devices and social media to make purchasing decisions.
We’ve implemented flexible SAP platforms to help numerous leading consumer organisations to meet today’s challenges. Trust our team to help you bring new opportunities for identifying and delivering new levels of product personalisation and efficiency, and service flexibility to your business.
Increase interaction and service across your whole supply chain and reduce costs in ecommerce fulfilment and returns handling.
We'll show you how to secure your position with one SAP platform to ensure your workflows are integrated, and that the technology between your customers, suppliers, workforce and business processes allow you to deliver meaningful customer experiences.
If your internal line-of-business processes weren’t built for the digital world, they don’t align with the way your customers want to do business.
We’ll create tighter customer engagement models by making sure your processes can deliver the service your customers need in the way they want to consume it.
When your customers interact with different departments or processes that aren’t connected together, the customer journey doesn’t flow. That means they’re more likely to take their business elsewhere.
We’ll help you to build a platform for omni-channel engagement across the entire sales, fulfilment, and service life cycle.
What does your customer journey really look like? What do your customers really want? The digital economy has transformed those expectations forever.
We’ll lead the exploration of your customers and how your processes can actually meet – and exceed – their expectations.