SAP Application Management Services - SAP AMS

Rocket Run is a complete SAP Operations Management and Application Support Managed Service, including Rocket
Advanced SAP System Monitoring built on and around the SAP Focused Run service-provider operations management platform, which focuses on the specific needs of high-volume, high-performance system and application monitoring, alerting, and analytics common to supply chain-intensive industries.

Rocket Run Advanced SAP System Monitoring enhances the SAP Focused Run platform with pre-configured scenarios, integrations, content, and use cases to quickly deploy and provide advanced system management, user monitoring, integration monitoring, and configuration and security analytics typical in SAP-run Retail & Trade, Wholesale, Life Sciences, Consumer Products, Transport & Logistics, Manufacturing, and Defence businesses.

Scalable to manage customer landscapes from single systems to large and complex system landscapes.

Prepare for and support multi-location deployments with advanced user monitoring including monitoring synthetic users during roll-out preparation and real user requests including advanced end-user tracing.

Guard integration scenarios with Advanced Event & Alert Management to handle events and alerts including 3rd party inbound and outbound integration.

Configuration & Security Analytics to enforce company or specific configuration and security policies.

Manage complex and integrated landscapes with millions of interface calls and/or message flows with Advanced Integration Monitoring.

Manage advanced needs of digital supply chain systems such as scalability, performance, security, and automation.

Optimised for managing high volume, high-performance systems such as digital supply chain systems like SAP Extended Warehouse Management, SAP Transportation Management, as well as SAP ECC and S/4.

Transform reactive maintenance to proactive monitoring with alerting, analytics, health checks, and corrective actions.

Speed up issue resolution with a holistic view of potential root cause.

Eliminate the time and cost of manual tasks carried out by your in-house SAP BASIS team by replacing them with advanced process automation.

Organisations with simple single SAP landscapes to large and complex system landscapes.

Organisations with advanced needs, such as scalability, performance, security, and automation, commonly found in supply chain-intensive industries like Retail & Trade, Wholesale, Life Sciences, Consumer Products, Transport & Logistics, Manufacturing, and Defence sectors.

Organisations running supply chain scenarios with high dependency on integration with internal, external, and third-party systems.

Organisations operating or implementing multiple operating sites, production facilities, warehouses, and distribution centres that will benefit from advanced use cases, such as advanced user monitoring and advanced integration monitoring.

Organisations with SAP-centric on-premise, Cloud, SaaS, and/or PaaS applications.

Rocket Run advanced system monitoring is provided hosted and as part of our managed services. There is no software to install other than a local agent within your landscape.

Pre-configured scenarios, integrations, content and use cases mean deployment for a typical low-complexity landscape takes only two weeks from initial VPN connection, with medium and large-complexity landscapes requiring more time depending on the number of systems and interfaces to be monitored.

A site-to-site VPN connection with HTTP(S) protocol is used to guarantee secure communication between the Rocket Run platform and customers’ SAP landscape.

Customer networks are used by Rocket Run to bundle and protect system definitions and securely separate collected metrics from one customer to another.

Rocket Run benefits from SAP Focus Run's ability to manage SAP-centric on-premise, Cloud, SaaS and/or PaaS applications making it an ideal fit to operate today’s hybrid solution landscapes.

Customer networks are used by Rocket Run to bundle and protect system definitions and securely separate collected metrics from one customer to another.

Rocket Run only stores technical data for monitoring purposes according to the defined metrics, no business data is stored.

Connectivity to your SAP landscape is secure, using proven built-in security concepts with point-to-point VPN connection and HTTP(S) as communication protocols.

SAP Focus Run (the basis of Rocket Run) is designed for advanced operations & monitoring use cases, and does not cover other functional features of Solution Manager, such as Test, Change Control, Solution Documentation or Charm.

SAP Solution Manager follows the maintenance strategy of the SAP Business Suite, meaning the general support ends in 2027.

Rocket Run is fully aligned to the SAP Solution Manager replacement strategy recommendations from SAP as follows: 1) the replacement for the Solution Manager functional capabilities is SAP Cloud ALM, 2) SAP recommends complementing it with SAP Focus Run (the technology behind Rocket Run service) for advanced operations use cases.