Business operations across the KN Drink Logistics network, which consists of over 20 logistics operations sites, are supported by SAP Business Suite and SAP Decentralised Warehouse Management platforms. These systems are tightly integrated with a wide range of other internal business systems, business partner systems and customer systems to provide real-time stock availability and logistics operations updates which is a central benefit to the specialist third party logistics services provided by KN Drink Logistics.
With thousands of users, many of whom are working through performance sensitive mobile devices, this supply chain intensive landscape required specialised managed services to keep the operation running smoothly and maintain business as usual service levels to KN Drink Logistics extensive client base. Furthermore, responsive, flexible service was required to cater for new, frequently changing requirements such as new contracts or facilities opening within the network and needing support within the SAP landscape.
KN Drinks Logistics commissioned Rocket to put in place a responsive support model to ensure the SAP solution landscape would be robust, scalable and agile. Providing fast service levels to quickly address any issues that may arise and avoid any disruption to their drinks logistics services, or their customers supply chains.
The Rocket SAP managed services put in place are specifically designed for supply chain and operationally intensive situations where a system issue can quickly manifest into a mission critical impact if not resolved quickly.
This was achieved with a local, UK based support team providing a short, fast pathway to expertise; a key success factor in achieving very fast resolution times.
The managed services commercial structure facilitates fast service levels; using Rockets inclusive support ticket approach that removes potential delays of a support incident triage process and allows quick deployment of experts to action support request issues whilst keeping the operation running.
Business Outcomes Highlights
- Dan Halstead, Business Systems Manager KN Drinks Logistics
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