Retail

Chanel (UK)

  • Profile

    Croydon Logistics Limited (CLL) is a subsidiary of Chanel, a Parisian fashion house, recognised as one of the most chic organisations in haute couture. CLL is charged with providing quality logistics and distribution services across the whole of the UK and Ireland for Chanel.

  • Challenge

    CLL's parent has always enjoyed the status as a high profile, luxury brand, but historically, their back office has needed to work hard to keep up. CLL was quickly running out of warehouse space, and the stock was not always easily located. It was increasingly hard to manage the operation, as Chanel had no warehouse visibility in the number of orders placed, the number of products being shipped and no measurement in the productivity of their staff on the shop floor.
  • "We have always invested in protecting the Chanel brand, and that is why we used Rocket Consulting to implement SAP Warehouse Management. We needed to demonstrate a premier service as well." Andy Lilley, CLL's Operations Director

  • Solution Overview

    SAP Solution

    • ECC 6
    • SAP Warehouse Management

    Rocket Packs

    • Warehouse Stock Take-on
    • Warehouse Stock Consolidation
    • Warehouse Operations & Labour Productivity

    Mobile Solution

    • SAPConsole
    • Psion Teklogix Handheld RF Devices

  • A few of the highlights

    • Created 20/30% more free space
    • Saved considerable costs on hiring temporary staff
    • Increased the speed of picking for days to minutes
    • Enhanced customer satisfaction through the delivery of a premier service
    To see all the benefits achieved, please download the full case study.

Harrods (UK)

  • Founded as a grocery in 1849 Harrods has grown into a world famous high-end department store. It's motto, "Omnia Omnibus Ubique," which loosely translates into "You want it, we got it." is supported by in excess of 300 departments over the seven floors of its Knightsbridge store where on an typical day around 35,000 shoppers browse, a crowd that can swell to 350,000 during sales. The Harrods brand has extended by opening signature shops in airports and department stores in Asia and Europe as well as selling online.
  • Harrods continues to drive out value from their investment in their SAP IS Retail ERP system, expanding the breadth of supported processes and enabling business improvement. To help them achieve this they engaged Rocket as their SAP supply chain and warehouse management partner.
  • Rocket provide Harrods with a single point of support, from strategy and best practice opportunities, through process optimisation and down to the detailed software and technology implementation.

Smythson (UK)

  • Smythson of Bond Street is a British manufacturer of luxury stationery, leather goods, diaries, fashion products and bespoke stationary, based in London, England where they have been established for over 100 years. Smythson products are sold around the world in their own shops and high-end department stores.
  • Smythson were facing business critical degradation of operational performance which was impacting customer service and the supply chain of their luxury leather and personalised stationery. Rocket were called in on a rescue mission to help recover, stabilise, and improve the operation whilst supporting them through their peak period.
  • Rocket took a structured approach allowing a rapid understanding of the operational, system and technological barriers that the operation was facing. This was quickly followed by a combination of targeted education, hands-on practical help, process review and redesign.
  • In a short period of time the operation was stabilised and backlogs reduced. The business was able to better self manage and continue their journey of improvement.

The Body Shop (UK)

  • The Body Shop International (Body Shop) operates a chain of cosmetics stores specialising in skin and hair care products made from natural ingredients. It is a subsidiary of L'Oreal, one of the largest cosmetics company in the world. The Body Shop operates in over 50 countries worldwide.
  • The Body Shop required a specialist company to help bring the SAP Warehouse Management aspects of their project back on track and help overcome several big challenges to business critical processes in the final stages of a large SAP R/3 Enterprise implementation project.
  • Rocket Consulting provided a team of consultants and worked within tight deadlines to detail the key priorities. After quickly establishing the Blueprint design Rocket implemented SAP R/3 Warehouse Management and Task & Resource Management based solutions to support business critical processes. The new picking process for multiple packs optimised packing by volume and ensured the efficient use of resource and packing materials. Rocket ensured the project was delivered on time and helped enhance The Body Shop's project team reputation.
  • "Rocket Consulting coordinated and quickly established the Warehouse and Task & Resource Management blueprint within very tight deadlines. We could not have gone live with the full SAP Warehouse and Task & Resource Management scope without their assistance"
    The Body Shop